Privacy Policy

Silicon IT Systems (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation, and we follow Canada’s Anti-Spam Legislation (CASL) for electronic communications.

This is a general privacy policy provided as a starting point. Before launch it should be reviewed by qualified legal counsel to confirm it reflects your actual data practices and obligations.

Who we are

Silicon IT Systems is the Canadian arm of the Silicon Group. Our office is at PH18 – 185 Oneida Crescent, Richmond Hill, ON L4B 0B1, Canada. For any privacy question, contact us at [email protected] or +1 (365) 386-1949.

What information we collect

We collect only what we need to respond to you and deliver our services:

• Information you give us — your name, business email, phone number, company, location, and the project details you submit through our forms, by email, by text or by phone.
• Communication preferences — how and when you’d like us to contact you.
• Website usage data — if you consent to analytics, we collect anonymised usage information (pages visited, general location, device type) to understand and improve the site. Nothing non-essential loads until you accept.
• Lead source information — where a form submission came from (for example, a marketing campaign), so we understand what’s working.

How we use your information

• To respond to your enquiry and provide a quote or consultation
• To deliver, support and improve the services you’ve engaged us for
• To contact you about your request by your preferred method, with your consent
• To improve our website and understand how visitors use it (with your consent to analytics)
• To meet legal and regulatory obligations

We do not sell your personal information. Ever.

Consent (PIPEDA and CASL)

We collect and use your personal information with your consent. When you submit a form, you provide express consent for us to contact you about your request by phone, email or text. You can withdraw that consent at any time — every marketing email includes an unsubscribe link, and you can ask us to stop contacting you by replying to any message or emailing [email protected]. We honour opt-outs promptly.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorised access, use or disclosure. Our website is served over HTTPS. No method of transmission or storage is completely secure, but we take protection seriously and limit access to personal information to those who need it to do their work.

Sharing and service providers

We may share information with trusted service providers who help us operate — for example, email delivery, form processing, analytics and hosting. These providers are bound to handle information only as needed to provide their service. Some providers may process data outside Canada; where that happens, the information remains subject to appropriate protections. We may also disclose information where required by law.

Cookies and analytics

We use privacy-respecting analytics to understand how the site is used. These tags do not load until you accept them through our consent banner. You can decline, and the site will work fully. You can also clear cookies or block them in your browser settings at any time.

Your rights

Under PIPEDA and applicable law, you can:

• Ask what personal information we hold about you and request access to it
• Ask us to correct inaccurate information
• Withdraw consent to marketing communications
• Ask us to delete information we no longer need to keep

To exercise any of these, contact us at [email protected]. We’ll respond within a reasonable time.

Retention

We keep personal information only as long as needed for the purposes described here or as required by law, then dispose of it securely.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the most recent version. Material changes will be posted here.

Contact us

Questions about your privacy or this policy? Reach us at [email protected], call +1 (365) 386-1949, or write to us at PH18 – 185 Oneida Crescent, Richmond Hill, ON L4B 0B1.