Solution
Stop finding out about outages from your users
Proactive monitoring, intelligent ticketing and IT automation that turns a reactive help desk into a measured one. Powered by Extravis — MonetX, SupportX and GreenX.
The problem
An unmonitored network is a bill you can’t see yet
When nobody’s watching, the first sign of trouble is a user complaint — by which point it’s already costing you. A failing switch, a link running hot, a backup that quietly stopped weeks ago: all invisible until they become an outage. Monitoring and automation flip that around, so problems surface as alerts you act on, not emergencies you scramble through.
- You hear about outages from staff, not from your tools
- No asset inventory, so you don’t know what you have or its state
- Tickets fall through the cracks with no SLA or workflow
- No data on energy use or ageing hardware to plan around
What we deliver
Concrete work, not a wish list.
The technology behind it
Powered by Extravis: MonetX, SupportX, GreenX
MonetX provides AI-powered monitoring, asset tracking and automated alerts with ITSM integration. SupportX runs intelligent ticketing, workflow automation and SLA monitoring. GreenX tracks carbon emissions, monitors energy and extends hardware life for ESG-driven reporting. Together they give you a measured, proactive IT operation instead of a reactive one.
More on ExtravisExtravis
IT operations & automation — MonetX, SupportX, GreenX
- MonetX — AI-powered monitoring, asset tracking and automated alerts, with ITSM integration.
- SupportX — Intelligent ticketing, workflow automation and SLA monitoring.
- GreenX — Carbon emission tracking, energy monitoring and hardware life extension for ESG reporting.
Who it’s for
Built for teams like yours
- IT and operations leaders
- Multi-site businesses without 24/7 staff
- Organisations with ESG or sustainability reporting
- Growing teams outrunning manual processes
- Anyone tired of firefighting
What a deployment includes
No surprises in the scope
- Monitoring deployment across network, servers and endpoints
- Alert thresholds and escalation tuned to your environment
- Asset discovery and inventory baseline
- Ticketing and SLA workflow configuration
- ITSM integration with your existing tools
- GreenX energy and carbon reporting setup
- Dashboards and a walkthrough for your team
Deployment process
How we get you there
- 01
Discovery & site survey
We walk your site and establish what’s really there before we design anything.
- 02
Design & estimation
We design the solution and give you an honest, itemised estimate up front.
- 03
Deployment
We install cleanly, test at full load, label and document everything.
- 04
Handover & support
We hand over documentation and can monitor and support it going forward.
FAQ
IT Operations & Automation — your questions
We already have IT staff. Does this replace them?
No — it makes them effective. Monitoring and automation handle the watching and the routine, so your team spends its time on the work that needs judgement instead of chasing tickets and reacting to surprises.
Can it integrate with our current ticketing or ITSM tools?
Yes. MonetX and SupportX are built to integrate with existing ITSM workflows, so alerts become tickets and tickets follow a defined SLA in the tools your team already knows.
What does GreenX actually measure?
GreenX tracks carbon emissions and energy consumption across your IT estate and helps extend hardware life. If you report on sustainability — or want to plan hardware refresh around real usage rather than a calendar — it turns that into numbers you can act on.
How fast will we know when something breaks?
Alerting is real-time against thresholds we tune to your environment. The goal is that you learn about a degrading link or a stalled backup as an alert, well before it becomes a user-facing outage.
Do you offer this as a managed service?
Yes. We can stand up the monitoring for your team to run, or run it for you as a managed service with defined response times. We’ll scope whichever fits how your organisation works.
Related solutions
Often deployed together
Get a free consultation
Let’s scope it, no obligation.
Tell us about your site and what you need. You’ll hear back from a real engineer within one business day.
- A real plan and an honest estimate
- One accountable team, design to support
- Reply within one business day
Prefer to talk? Call +1 (365) 386-1949 or email [email protected].